Faq
What customization options are available?
- Our customers have the freedom to select any product from our extensive range. They can personalize their chosen item by uploading an image or text. Each product comes with various sizing and color options to meet your preferences.
- If you love one of our brand's designs but wish to have it on a different product (for example, transferring a shirt design to a tote bag or hoodie), you can easily request this. Simply select an option when asked if you would like the design on another product. Also let us know your preference in the notes section at checkout, through our contact page, or by selecting Custom order
How do I customize a product?
- Navigate to the Home Page: Click on the "Customize" button.
- Select a Product: Browse through the available products and choose the one you want to customize.
- Choose Size and Color: Select your preferred size and color for the product.
- Upload Your Image or Text: Click the image upload button to add your desired image and insert text in the add text input section.
- Personalized Customizations: For more personalized customizations, you can either:
- Request them through our contact page.
- Add notes in the checkout section.
For a live demonstration, please click link
what is the custom order process?
The custom order process allows you to request optional services, such as applying a design from our pre-made collection to a different product. For example, you can transfer a t-shirt design onto a tote bag or a hoodie. Custom order inquiry
Is there an additional cost for customization?
No, there is no additional cost for customization. The price you see is the final price for your custom product. However, if you wish to have one of our pre-designed items on another product, this will be an additional charge. For instance, if you select our "You Are Enough" tote bag, but also want the design on a mug then the price will be added.
What is the turnaround time for customized orders?
The turnaround time for customized orders is typically 5-8 business days (depending on your location), which is the same as our pre-made brands' turnaround time.
What are your shipping options and costs?
We offer two shipping options: Standard and Economy. Please note that all prices are in USD.
Some products are shipped from outside the US, which may affect the shipping costs. Additionally, shipping costs vary depending on the product selected.
For example:
- Shirts: Shipping costs range from $3.99 to $4.75.
- Framed Posters: Due to their size, shipping costs range from $11.39 to $19.99.
If you have any questions regarding shipping for a specific product, please feel free to contact us.
How long will it take to receive my order?
Our time frame for order delivery is 5-8 business days. If you have not received your order within this period, please contact us immediately. Please note if an order is placed around holiday season, some packages maybe past the normal timeframe.
Is my payment information secure?
Yes, your payment information is secure. Our website employs the latest encryption technologies and follows strict security protocols to safeguard your sensitive data.
How can I contact customer support?
To reach our customer support, you can get in touch with us by calling us at 817-939-4850 or by sending an email to vipcustoms97@gmail.com. Alternatively, you can click on the 'Contact' button below to reach out to us.